Refund and Cancellation Policy

Effective Date: 14-04-2025
This Refund and Cancellation Policy is designed to provide full clarity on how we handle service cancellations, inspection charges, rescheduling, and refunds.

 1. Inspection Charges – Non-Refundable

We charge an inspection fee of ₹149, which covers:

  • Technician’s visit to your location

  • Complete issue diagnosis

  • Cost estimation for the repair

Important: This inspection charge is non-refundable, even if you choose not to proceed with the repair.
However, if you approve the repair, this amount will be adjusted in the final bill.

 2. Cancellation Policy

We understand that plans may change. You can cancel a service booking as follows:

 Free Cancellation:

  • If you cancel your service at least 24 hours before the scheduled time, no charges will apply.

 Late Cancellation:

  • If you cancel after a technician is assigned or is already en route, a cancellation fee of ₹100 will be charged to cover logistics and manpower costs.

Same-Day Bookings:

  • For same-day bookings, cancellation must be done within 15 minutes of confirmation to avoid any fees.

3. Rescheduling Policy

You may reschedule your appointment without penalty, subject to technician availability.

To reschedule:

  • Call or WhatsApp us at 91691 97999

  • Please provide a minimum 1-hour notice before the original appointment time

4. Refunds for Repairs

 Eligible Refund Situations:

We offer partial or full refunds in the following situations:

  • If a technician is unable to complete the service due to technical or part unavailability and you have paid in advance

  • If the same problem reoccurs within warranty period and cannot be resolved after a revisit

  • If you were wrongly charged for a service not delivered

All refunds will be processed via the same payment method used or through UPI/bank transfer within 5–7 working days.

 Non-Refundable Situations:

  • Once the repair is completed and you’ve acknowledged successful service

  • If damage occurs due to mishandling after our repair

  • If you didn’t report post-service issues within 24 hours

5. Advance Payments for Special Parts

In some cases, you may be asked to pay an advance to order rare or high-value spare parts.
✅ If the part is unavailable or the order is canceled from our end, the advance will be fully refunded.
❌ If the part is delivered but you choose not to go ahead, the amount is non-refundable due to inventory costs.

6. How to Request a Refund or Cancellation?

To initiate a refund or cancellation, please contact our support team:

  • 📱 Phone/WhatsApp: 91691 97999

  • 📧 Email: help@mendtronics.in

  • Include your: Name, Booking ID, and Issue Description

Our customer care team will verify and respond within 24 hours.

🙏 Need Help?

We’re here to assist you! If you have any doubts or unresolved concerns, please feel free to contact us anytime.